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What is the minimum order I can place and can I purchase only 1pair?
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Our minimum purchase for Shoes is 1 Carton (also referred as a pack or case), either 12 pairs or more, according to the style. Our minimum purchase for Handbags is only 3 Pieces per colour per style
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Can I mix the style, color or size in a case?
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All of our cases come with 12 or more pairs that are the same style, color and pre-assorted sizes and cannot be mixed.
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I would like to know if you have a drop-ship program?
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Due to complexity and high cost of implementing the drop-ship program we do not offer the drop-ship program to our customers.
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Do you ship to International addresses?
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Yes, we ship International orders as well. The shipping methods for International orders will be depend on your shipping location(Country/Province).
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How much does it cost for shipping?
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The shipping cost is determined by the carton size, weight and the shipping location.
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For UK Mainland Orders:
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Minimum charges for Next Working Day Delivery are £8.99 for upto 20 kgs (Volumetric Weight)
Estimated calculations:
If the order is 3 or more Cartons of Ladies Shoes and Sandals it approximately works out to be £3.00* per Carton and If the order is 3 or more Cartons of Ladies Boots or Men Shoes it approximately works out to be £4.00* per Carton
*Please note these are approximate prices and are subject to change prior to the customer notice.
For International Orders:
We use efficient and cost effective shipping companies depending on the volume of your orders.
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What is the delivery time frame?
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We Deliver through Reputed Shipping companies on a Next Working Day Delivery Service for UK Mainland. Therefore 95% of the Orders are Delivered NEXT WORKING DAY to our Customers if the orders are placed before 2pm.
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Do I need to have a company in order to buy from WILFORD SHOES?
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You do not need to have a company in order to buy from us as long as your order meets the minimum order requirement.
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Are all the items listed on the website in stock?
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If the item is listed on the website it is currently in stock, however, due to the high volume of orders through different channels, some items may be already out of stock by the time an order is placed. We are able to fulfill about 98% to 100 % of orders.
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Do you offer discounts for volume purchase?
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Yes we do. Please contact us with your order at enquiries@wilfordshoes.com to discuss the discount prices.
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What does a style in the presale category mean?
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Please note that pre-sale items are not currently in stock but will be
available at a later date. The presale Estimated Time of Arrival (ETA) dates are
displayed if the item is a presale item.
If the item is a Presale style, a message will be displayed as follows:
" Availability: Presale item, orders will be available to ship by DD/MM/YY"
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How can I receive a Return Authorization (RMA)?
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Please read our Return Policy and follow the instructions provided.
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What is your procedure for orders that have a shortage?
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As indicated our normal fulfillment rate is about 98% to 100% therefore it is unlikely that items are out of stock or discontinued. If you have been billed for items that are not in stock we will refund for the items that are not in stock but if items are missing or short from your order please contact us immediately via our Online Case Form or email us a enquiries@wilfordshoes.com. While receiving your Order from the Shipping company Please Sign as Unchecked or Damaged if you notice the Cartons are not appropriate condition. Wilford Shoes Limited and the shipping company will not take any liability if the cartons were not checked by you while receiving your order.
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Where can I find the information for size, dimension and weight for certain styles?
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Please check our product description of the styles listed on our website. If the information you need is not available on our website, please contact us at via Online Case Form or email us at enquiries@wilfordshoes.com and we will be able to provide you with the information needed.
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I have a deadline to meet; can you deliver by that time?
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We will try our best to meet our customer’s deadlines. However, due to the high demand on our products, there are times when we cannot meet deadlines. We suggest to place your order in advance so that the chances for missing the deadlines are minimal. Please note that www.wilfordshoes.com does not guarantee to meet any deadlines. We cannot accept order cancellations due to this issue.
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What are the payment methods you accept?
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We Accept All major Credit and Debit Cards
Credit Cards: Visa, MasterCard and American Express.
Debit Cards : All Major bank accounts Debit cards.
Cashiers Checks or Postal Orders: Please make payable to: Wilford Shoes Limited. Once we have received the cashiers check or postal order we will confirm with our bank if the check has cleared and we will be able to ship your order.
PayPal: We accept PayPal payments from verified accounts only.
Wire Transfer: Please follow the instructions provided to you.
***Please note that we do not accept COD as a payment method***
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If I would like to pay using the Wire Transfer option what are the instructions?
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If you would like to use wire transfer as a method of payment and you have placed and confirmed your order with our customer service, Instructions will be given via a confirmation email once an order is placed.
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I would like to pay for my order using PayPal but I do not have an account setup. Can you provide me with the instructions to create a PayPal account?
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- Please go to www.paypal.com and register for a new account. Please make sure that the email you are going to use to apply for the PayPal account is the same as the one you used to register on www.wilfordshoes.com.
- Log n to your account and click on the tab “Send Money”
- In the “Recipient’s Email” field, please enter sales@wilfordshoes.com
- In the “Amount” field, please enter the total amount from your order. You should find this either in your confirmation email or the “Order Status” menu.
- In the “Currency” field, please leave it in “GBP”
- In the “Type” field, please choose “Goods (other)”
- In the “Subject” field, please enter your order number for this order. You should find this either in your confirmation email or the “Order Status” menu
- In the “Note” field, please enter any instructions or comments that you want to tell us.
- Click the “Continue” button, and you will be directed to the shipping page. Please make sure to enter a CONFIRMED address here. Wilford Shoes Limited will NOT ship products to an unconfirmed address.
- Finally, click “Send Money” and you have completed the PayPal transaction
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Why is my credit card charged when my order has not been shipped?
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There is a difference between “Authorization” and “Charged”. The credit card company will put a hold on the funds that are reserved for the merchants to charge at a later date. We only charge when the products are shipped, therefore the transaction is authorized before we ship the order. Please note that orders that contain “presale”items will be charged immediately when the order is placed, not when the order is shipped. With the high demand on presale items, “pre-paying” is the only way to ensure that your items will be reserved for later shipment.
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What materials are the Shoes and Handbags made of?
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They are made of PVC (Poly Vinyl Chloride-aka man-made leather), PU (Poly Urethane-Shiny type of PVC), fabric, nylon, suede leather, etc...
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Who do we trade with?
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We trade with Independent Wholesalers and Retailers, High Street Retailers, Internet Retailer, Market Traders and Chain Stores.
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How are our Products Packed?
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Our products are packed in a Cartons. Each pair of shoe is packed in an individual shoe box with the description printed on each Shoe Box and Carton such as Style No., Colour, Size and Carton Dimension. Most of our products are prepacked as 12 pairs in a carton.
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What is the Size to Pairs proportion in a pack?
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Most of our packs of ladies footwear have UK Sizes 3 to 8.
Most Common Size to Pairs proportion in a pack of 12 pairs of Ladies footwear is as:
SIZES: 3 4 5 6 7 8
PAIRS: 1 2 3 3 2 1
However, it may differ for some styles, but it will be clearly mentioned in the product description section of the product on our website.
International Shoe Size Conversion Charts
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Girl's Shoe Sizes
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Europe
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26
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26.5
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27
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27.5
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28
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28.5
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29
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30
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30.5
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31
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31.5
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32.2
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33
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33.5
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34
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35
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Europe
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U.K.
|
8
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8.5
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9
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9.5
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10
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10.5
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11
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11.5
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12
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12.5
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13
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13.5
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1
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1.5
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2
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2.5
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U.K.
|
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Women Shoe Sizes
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Europe
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|
|
|
|
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36
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37
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38
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39
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40
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41
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|
|
|
|
|
Europe
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U.K.
|
|
|
|
|
|
3
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4
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5
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6
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7
|
8
|
|
|
|
|
|
U.K.
|
|
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Men Shoe Sizes
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Europe
|
|
|
|
|
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40
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41
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42
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43
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44
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45
|
|
|
|
|
|
Europe
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U.K.
|
|
|
|
|
|
7
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8
|
9
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1
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11
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12
|
|
|
|
|
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U.K.
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Any other query?
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For all other queries, please fill in our Online Case Form. And we will reply to your query at the earliest we can.