Conditions for Returns:
Wilfordshoes.com will replace a product or issue a store credit to the customers if the product is delivered with one of these 2 conditions.
Wrong product - If you received a wrong product due to our shipping mistake, please notify us within 1-2 working days and we will arrange for you to return the incorrect product (at our expense) and we will ship you the correct product or issue store credit (including shipping charges).
Defective Product - If you received a defective product, please notify us within 1-2 working day and we will assign a Return Merchandise Authorization (RMA) for you to return the product (at our expense) back to us. After we have examined and confirmed the defective product we will ship out a replacement to you right away.
Procedure to file for Returns:
If your products meet one of the conditions above, you have 2 working days after you have received your merchandise to file for a return.
You can request a RMA number by sending an email to enquiries@wilfordshoes.com or fill in our Online Case Form with the following information:
Your name
Your phone number
Your billing address
Your e-mail address
Your original order number
Reasons for returning the item
After you have received your return authorization number please include a copy of your invoice and your RMA number. Please also write the RMA NUMBER on the outside of the packaging.
NO Returns will be accepted under the following conditions: